FAQ

Q.
WILL THERE BE A CRUISE DIRECTOR ON MY CRUISE?
A.

Yes, an experienced English-speaking Cruise Director accompanies you throughout your journey.

Q.
HOW DO I MAKE TELEPHONE CALLS BACK TO HOME?
A.

Calling from hotels or the ship may be very expensive. All hotels will add a service charge to the cost of any phone calls you make from your room. This charge can be very high. Ship-to-shore telephone calls can also be extremely expensive. We recommend you check with the hotel prior to making any call. On board the ship, we offer complimentary Wi-Fi, so you can use your smart phone’s free app. Please check with your carrier regarding these apps as well as to better understand calling abroad and roaming charges as DIV Cruises is not liable for any charges associated with making calls.

Q.
WHAT IS THE LANGUAGE ON BOARD?
A.

The language on board is English. All staff, crew and tour guides speak English and all announcements and lectures will be made in English.

Q.
WHAT IS THE ELECTRICITY USED ON THE SHIPS?
A.

Electricity on board is 230v with European 2-pin power outlets. A power plug adaptor will be required to use small appliances, such as electric shavers, clocks, mobile phone chargers, etc. We do not provide the required adaptors.

Q.
ARE THERE LAUNDRY FACILITIES ON THE SHIPS?
A.

Laundry services are available for an additional charge. There are no dry-cleaning services.

Q.
WHAT ARE THE SEATING ARRANGEMENTS IN THE DINING ROOM?
A.

With a casual-elegant dress code and open seating, you can sit where and with whom you wish. We have created the perfect relaxed setting for your dining pleasure.

Q.
WHO WILL BE ESCORTING THE TOUR?
A.

You will enjoy the services of both a Cruise Director and local fully licensed tour guides who have been carefully selected for their professionalism, knowledge, experience and warmth.

Q.
WHAT ARE THE HOTELS LIKE IN THE PLACES I WILL BE TRAVELING?
A.

Europe’s tourist industry is centuries old and it’s hotels very often reflect the varied traditions and cultures of each country, so do not expect European hotels to be the same as those back home. You may find hotel rooms are slightly smaller. Most European hotel rooms do not have tea/coffee or ironing facilities in the room. Single rooms in hotels are designed for one bed and as such in some locations, are smaller than twin rooms. Double bed rooms are on request only. We cannot guarantee that clients will receive a double bed at all properties due to limited availability with this configuration. In some cases, clients may be accommodated in twin share rooms.

Note: It is always best to tell your preferred Travel Agent what you are seeking in the way of hotel accommodations so they can find a hotel suitable to your preference.

Q.
ARE INTERNET CAFÉS READILY AVAILABLE?
A.

Yes, internet cafés are available throughout Europe and are a much more cost-effective way of communicating with friends and family than by telephone.

Q.
WHAT LANGUAGES ARE SPOKEN?
A.

Most Europe speaks English and you should not have problem communicating with locals. However, they all do have their own official language spoken such as:
Greece – Greek
Croatia – Croatian
Albania -Albanian
Montenegro – Montenegrin
Italy – Italian

Q.
ARE THERE ANY RESTRICTIONS ON PHOTOGRAPHY OR VIDEOGRAPHY?
A.

It may not be possible to use your camera or video camera at some sites or there may be a fee; please ask your Cruise Director or local guides for further details.

Not everyone may appreciate being photographed, so please respect the privacy of others by asking for permission before filming or taking a photograph. This is especially important in holy places and when visiting indigenous cultures.

Note: Photography is prohibited in restricted areas such as bridges, dams, ports and airports, as well as military installations or security-sensitive places such as police stations.

Q.
CAN I PHOTOGRAPH OR FILM IN MUSEUMS?
A.

Museums and attractions have differing rules regarding cameras and videos. While some do not allow cameras to be taken in at all, others may require a fee or a permit. Your guide will advise of the rules at each particular site and what is required. Please tell your guide if you will require a permit at the time and he/she will purchase a special ticket and advise you accordingly. In many museums, tombs and temples the use of a flash is strictly prohibited.

Q.
CAN I EASILY OBTAIN BATTERIES AND MEMORY CARDS?
A.

Generally, yes unless stated otherwise.

Q.
I HAVE CONCERNS ABOUT MY PHYSICAL ABILITY. WHAT DO I DO?
A.

Guests with mobility concerns need to discuss their concerns with the DVI Cruises’ staff or preferred Travel Agent in advance of their departure. Guests requiring the use of a mobility device, such as a wheelchair, motorized scooter or walker, may not be able to participate in many shore excursions or use such devices on board the ships. Additionally, please refer to the electricity conversion above if you have a mobility device that will require charging. Keep in mind the availability to charge while disembarked as well. Charging at excursion destinations may be difficult. DIV Cruise’s staff or your preferred Travel Agent will be able to determine your needs on board if assisted with your device’s manual in advance. Guests who are limited in their ability to walk long distances may also have difficulties, as there is often uneven terrain on many shore excursions.

Q.
WHAT SORT OF FITNESS LEVEL DO I REQUIRE TO TRAVEL?
A.

We welcome you if you have a disability or other special needs, provided you are able to care for yourself or are accompanied by a companion capable of providing all the assistance you require. We will use reasonable endeavors to provide you with all the activities on your itinerary. Depending on your disability, you may not be able to participate in every activity and the Cruise Director will have the right to refuse your participation if they believe your health and safety or the health and safety of other passengers may be impacted by your participation. You must advise us or your Travel Agent of any disability, medical condition or dietary requirement at the time of booking.

It is not possible for large coaches to be used for some city sightseeing; therefore, many towns and cities will be visited by way of walking tours, which typically run for up to three (3) hours, so a reasonable level of fitness is required.

Much of Europe is based on a myriad of old buildings and there are split-levels, steps and uneven surfaces everywhere. High-heeled shoes are not suitable for cobblestone streets and steep inclines in medieval towns and cities. It is essential to have comfortable, rubber-soled walking shoes.

Q.
CAN THE ITINERARY CHANGE? WHAT HAPPENS IF IT DOES CHANGE?
A.

Sometimes conditions beyond our control can occur. Although every effort is made to keep itineraries as advertised, DIV Cruises, Inc. reserves the right to make changes and substitutions as necessary to ensure the safety of our guests and the vessels. Time permitting, every possible effort will be made to alert guests in advance of boarding of any known changes. Otherwise, all guests will be informed on board of amendments.

Q.
HOW DO I ARRANGE TO DINE ON-SHORE?
A.

Should you wish to dine ashore, please advise your Cruise Directors and they will be happy to assist you.

Q.
WHAT TYPE OF FOOD CAN I EXPECT?
A
.
Your cruise or tours cover an amazing range of cultures and landscapes and the food available reflects this diversity, which may be different to what you are normally accustomed to. Your dining experiences are certain to enhance your tour and introduce you to the local region and culture.

Q.
IS THE WATER SAFE TO DRINK?
A.

The tap water is safe to drink in most of travel destinations; however, for your convenience, you will have complimentary bottled water on board.

Q.
IS THERE A FITNESS CENTER ONBOARD?
A.

There is a small Fitness Center on most of our ships. Please see ship info for more details. Use of the fitness equipment is at your own risk.

Q.
IS PORTERAGE INCLUDED?
A.

Handling and porterage of one bag per person is included in your tour. Additional bags beyond the allowance may be charged or it may be the responsibility of the passenger to forward the baggage to another destination. Luggage handling is not included during any independent or non-escorted touring. In this situation, luggage handling and porterage will need to be organized directly with the hotel porters.

Q.
CAN I STORE MY LUGGAGE AT THE HOTEL? WILL MY LUGGAGE BE SECURE?
A.

If you store your luggage at a hotel, we strongly advise that you do not pack anything of value, including any medication, travel documents, etc., in your check-in luggage. Those items should be carried in your personal carry on. Do not carry items packed by other people. Never accept packages or articles from anyone unknown to you to carry on board an aircraft or the ship.

Q.
WHAT VACCINATIONS DO I REQUIRE?
A.

We recommend you speak with your preferred health provider before traveling as they can inform you if vaccinations and other health protection measures are required in the places you will be traveling. That said, the European Union countries do not require their visitors to take any vaccination.

Q.
WHAT IS THE APPROPRIATE DRESS FOR VISITING HOLY PLACES?
A.

When visiting churches and monasteries, modest dress is required, so no shorts, miniskirts or sleeveless tops.

Q.
WHAT ELSE SHOULD I KNOW ABOUT MY TRAVEL DESTINATION?
A.

It is advisable to read about the destinations you will be visiting before you travel. Your Cruise Director and local guides will do their best to inform you of what to expect prior to visiting a destination or taking an excursion. That said, we have gotten questions regarding the following:
• Air conditioning: Air conditioning may not be available in some of the destinations you will be traveling.
• Holidays: European festive days, especially religious holidays, are quite numerous. On these occasions, particularly in May and June, you may find services in general slightly reduced.
• Public toilets: Sometimes there is a small charge for public toilets.
• Dining: Europeans generally dine slightly later and they tend to be less sensitive to issues regarding smoking.


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